With the SMS services, Highside has extended their services portfolio. From now on we’re not only a telecom provider, but a message provider as well.
Regarding the request of many of our clients, we’re pleased to be able to offer SMS services via our Message Switch platform. Sending SMS texts makes it possible to automate the communication with your customers and give them that extra bit of service.
Below some examples on how we’re currently successfully use the SMS service to our customers.
SMS for Call centers
In the call center market it’s hard to differentiate your services from the competitors. With SMS, the call center agents have an extra service and sales tool which you can use to give that extra bid of service.
With sending an SMS text you can send the details and after the conversation to make it as easy as possible for the clients. You could even ask for confirmation via SMS with our SMS receiving services.
SMS Two-Factor Authentication
We’ve years of experience with Voice Two-Factor Authentication. But now, with our SMS services, we can offer SMS 2FA as well. This makes us the one 2FA messenger service your business need.
Combining voice and SMS for your Two-Factor Authentication gives you the highest 2FA success rate possible. You can choice what to send first, SMS of an voice messages. If the call isn’t answered or if the message is not delivered, we’ll try the it other way. In this way we maximize the conversion rate for your 2FA.
SMS for marketing campaigns
Of course SMS is an excellent way to reach a lot of people for a marketing purposes as well. We can send trigger driven SMS texts of bulk to your customers to inform or activate them.